diverse award-winning educators from inner city, suburban, small
town, and rural schools.
to small businesses and not-for-profit groups.
in using classroom Quality processes in schools and businesses.
leaders and authors in the field of Quality in Education.
with at-risk and culturally diverse students.
and practical approach to Quality.
commitment to systemic transformation.
success hinges on our customers’ complete satisfaction.
Margaret Byrnes, Managing Associate for QEA, is an
internationally known expert on continuous improvement, Quality
practices, system alignment and leadership. As principal author of There is Another Way! Second Edition and its companion online series for classroom teachers, "Launching Your Baldrige-based Quality Classroom",
she provides coaching and leadership facilitation for users. Byrnes served as senior examiner for the Baldrige Performance Excellence national award.
She has also served as a teacher, counselor, and administrator with training and coaching
experience in schools and school districts across the nation. Her other books include: Co-author of The
Quality Teacher and Quality
She has also written a children’s introductory
book on quality, Dr. Deming and His Amazing Quality Idea.
Jeanne Baxter, Professor Emeritus of Leadership
Education at Northeastern Illinois University in Chicago,
is co-author with Margaret Byrnes of
There Is Another Way! Second Edition, and the companion online course, "Launching Your Baldrige-Based Quality Classroom." She also served as an examiner for the State of Wisconsin’s
Forward Award, based
on the Baldrige
criteria. She is a recognized expert on leadership,
team building, and business-school partnerships. Most recently she is a member of ASQ (American Society Quality) International Team Excellence Award Committee.
Co-author of Leadership
Through Collaboration: Alternatives to the Hierarchy,
she served as a teacher, principal, and assistant superintendent
before joining Northeastern and chairing the Department
partners are joined by culturally diverse, practicing educators
and trainers experienced in bringing about performance excellence.
Us | Partnerships
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